Q. What happens if I did not attend (“DNA”), or I reschedule or cancel my appointment with less than 24 hours notice?

A. Should you decide to cancel/reschedule your appointment without providing 24hrs notice, following two (2) reminders, then you will be liable for the full fee without the Medicare Rebate regardless of the reasons for the cancellation/reschedule. If possible, a one (1) hour telephone consultation may be conducted at that missed appointment time. In effect, you will then receive one (1) hour of counselling at the full fee without the Medicare Rebate.